Bet9 handles your personal data with the utmost seriousness and in full compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). Here you'll find a clear breakdown of what data we collect, why we collect it, how we use it, and what rights you have as a data subject.
Six principles that guide the handling of personal data on the platform
Bet9 operates in full compliance with the General Data Protection Law (Lei nº 13.709/2018). All internal data processing procedures have been reviewed and adapted to ensure your rights as a data subject are always respected.
All data transmitted between your phone or computer and bet9's servers is protected by 256-bit SSL encryption — the same standard used by Brazil's largest digital banks, such as Nubank, Itaú, and Bradesco.
Bet9 never sells, rents, or shares your personal data with third parties for commercial purposes. Data is only shared when strictly necessary to deliver our services or when required by law — always grounded in the legal bases established by the LGPD.
You can access, correct, port, or request deletion of your data at any time through bet9 support. Your consent to marketing communications can be withdrawn in one click — no red tape, no waiting period.
Collected data is stored only for as long as strictly necessary for each purpose. Once the applicable legal retention period expires, data is securely deleted in accordance with best practices for digital information disposal.
In the event of any security incident that may affect your data, bet9 will notify the Autoridade Nacional de Proteção de Dados (ANPD) and you, the data subject, within the legal deadlines and with all available information about the incident.
This Privacy Policy describes how the bet9 (available at bet9.express) collects, uses, stores, shares, and protects the personal data of its users, in full compliance with the General Data Protection Law (LGPD — Law No. 13,709/2018). By creating an account or using any service on the platform, you confirm that you have read and understood this Policy. Questions or requests regarding your data can be submitted at any time to privacidade@bet9.express.
For the purposes of the LGPD, the controller of the personal data processed under this Policy is bet9, operator of the bet9.express platform, responsible for all decisions regarding the processing of users' personal data.
The Data Protection Officer (DPO — Data Protection Officer) at bet9 can be reached by email at privacidade@bet9.express. The DPO is the official channel for exercising data subject rights, getting answers about data processing, and raising any privacy-related concerns.
Bet9 collects different categories of personal data depending on how you interact with the platform. Collection is always limited to the minimum necessary for each purpose (data minimization principle).
| Category | Data Collected |
|---|---|
| Identification | Full name, CPF, date of birth, home address, mobile number, email address |
| Verification (KYC) | Identity documents (RG, CNH, passport), proof of address, selfie for facial verification |
| Financial | Pix key, banking details (bank, branch, account number), deposit and withdrawal records, transaction history |
| Behavioral | Betting history, games accessed, session time, platform usage patterns |
| Technical | IP address, device type, operating system, browser, session identifiers |
| Communications | Support history, exchanged emails, live chat conversations |
Bet9 processes personal data solely for the purposes described below. Use for any other purpose only occurs with an appropriate new legal basis or with your consent.
Every data processing operation carried out by bet9 has a legal basis under the LGPD. The main bases used are listed below:
| Legal Basis (LGPD) | When We Apply It |
|---|---|
| Contract performance (Art. 7, V) | Registration, account management, bet processing, and financial transactions |
| Legal obligation (Art. 7, II) | KYC verification, anti-money laundering compliance, responding to authorities |
| Legitimate interest (Art. 7, IX) | Platform security, fraud prevention, service improvement |
| Consent (Art. 7, I) | Sending marketing communications, use of non-essential cookies |
| Credit protection (Art. 7, X) | Financial transaction risk analysis and dispute management |
Bet9 does not sell or commercialize personal data. Sharing only occurs in the situations below, always limited to the minimum necessary data and with contractual protection guarantees:
Bet9 uses cookies and similar technologies to enhance the platform experience, ensure session security, and — with your consent — personalize content and communications.
You can manage your cookie preferences at any time through your browser settings or, for non-essential cookies, through the privacy preference center available on the platform. Rejecting essential cookies may prevent certain features from working properly.
Bet9 implements appropriate technical and organizational measures to protect players' personal data against unauthorized access, loss, alteration, or improper disclosure. The main measures in place include:
Bet9 retains personal data for as long as necessary for each purpose, in accordance with the minimum retention periods established by Brazilian law:
| Data Category | Retention Period |
|---|---|
| Registration and identification data | 5 years after account closure (legal obligation) |
| Financial records (deposits, withdrawals) | 5 years (in accordance with the Civil Code and financial regulations) |
| KYC verification documents | 5 years after account closure (COAF/BACEN) |
| Betting and gaming history | 3 years after last access |
| Security and access logs | 6 months (Brazilian Internet Civil Rights Framework — Law 12,965/2014) |
| Marketing communications (with consent) | Until consent is withdrawn |
Once the above retention periods expire, data is securely deleted or anonymized so the account holder can no longer be identified. You may request early deletion of your data at any time, and bet9 will review the request taking into account any legal obligations that require continued retention.
Some service providers used by bet9 — such as cloud infrastructure platforms and international game providers like Evolution Gaming and Pragmatic Play — may process data on servers located outside Brazil.
When international transfers of personal data occur, bet9 ensures they are carried out on the basis of one of the legal grounds provided by the LGPD, including:
Bet9 does not transfer data internationally for marketing purposes without the data subject's express consent.
The LGPD grants you, as a data subject, a set of rights that bet9 is committed to making easy to exercise. All requests can be submitted by email to privacidade@bet9.express, with a response time of up to 15 business days.
Exercise your rights at any time by emailing privacidade@bet9.express
Request a copy of all personal data bet9 holds about you, including the purpose and legal basis for each processing activity.
Request the update or correction of any incomplete, outdated, or inaccurate data registered in your bet9 account.
Request the deletion of your data processed on the basis of consent. Data subject to a legal retention obligation cannot be deleted before the required period expires.
Request your data in a structured, interoperable format for transfer to another data controller, as regulated by the ANPD.
Withdraw at any time any consent given for marketing communications or other consent-based processing.
Request a temporary suspension of unnecessary or excessive processing while you verify compliance with the LGPD.
Request information about which public or private entities your data has been shared with and for what reason.
You may file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD) if you believe your rights have not been respected.
Bet9 is a sports betting and casino gaming platform designed for for users aged 18 and over only. bet9 does not knowingly collect personal data from minors. If it is found that an account was created by someone under the age of 18, the account will be immediately suspended, all data will be deleted, and any remaining balances will be handled in accordance with applicable legal procedures.
If you believe a minor has created an account on bet9, contact us immediately at privacidade@bet9.express or via our 24/7 support chat so that the appropriate measures can be taken without delay.
Bet9 may update this Privacy Policy periodically to reflect changes in data processing practices, new legal requirements, or improvements to our services. Material changes will be communicated by email to the address registered on your account and via a prominent notice on the platform, at least 10 days before taking effect.
The date of the last update is always shown at the top of this document. Continued use of the platform after changes are communicated constitutes acceptance of the new terms. If you disagree with any change, you may exercise your right to data erasure and close your account before the effective date.
To exercise any right under the LGPD, get answers about this Policy, or raise any concern related to the processing of your personal data, please contact bet9's Data Protection Officer (DPO):
The response period for data subject rights requests is up to 15 business days from receipt of the complete request. In complex cases, this deadline may be extended by an equal period, with justification communicated to the data subject.
If you are not satisfied with bet9's response, you may file a complaint directly with the National Data Protection Authority (ANPD), through the official channels available at gov.br/anpd.
What players most often ask about how we handle their data
Sign up with bet9 and play on a platform fully compliant with the LGPD. Bet on the Brasileirão, enjoy Live Casino, slots, and crash games — all with Pix, bonuses up to R$ 500.00, and your data always protected.
For a full overview of the rules and protections bet9 offers, please also refer to the documents below. Together, they form the complete set of legal and ethical commitments the platform makes to Brazilian players.
At bet9, data security and entertainment go hand in hand. 256-bit SSL encryption, full LGPD compliance, 24h support in Portuguese, and Pix withdrawals in 15 minutes — that's the experience 500,000 Brazilian players have already chosen.